Frequently Asked Questions(FAQ)

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We have shared some of our most frequently asked questions

PC REPAIRING

More major services such as virus and malware removals, OS repairs and hardware upgrades require more time and more controlled procedures in controlled environments, including, above all, backup and protection of your computers data. So we prefer taking your computer in order to assure good quality service.

      Most repairs take 2-3 days to complete. There are situations where the repairs may take longer such as when parts have to be ordered.  These parts are not always readily available, especially for older computers so it may take some time to source the proper replacement parts.

This is tough to answer until we have had a chance to fully evaluate the issues you are having with your computer and what it will take to bring it back to full working order.

Once we check your computer thoroughly it will be easier for us to tell whether you need a new computer or you can continue using your old computer. Sometimes, upgrading to a new computer system is the best option for you, and Pixcel Creator will be there to help make that upgrade process the best experience for you.  

The protection of your data is our first priority.  As long as your hard drive and data integrity are still in good shape, Pixcel Creator always begins every service with a complete backup of your system and data.

Currently, there are over 150,000 new forms of viruses and malware released every single day. The most common ways they get into your system are through downloads of software from illegal download sites, vulnerabilities in your currently installed software, clicking on malicious links in emails or visiting a compromised website, even legitimate well known websites.  

The best ways to protect your computer include:

  • Running a high quality virus/malware protection solution
  • Ensure you are running behind both a software and a hardware firewall
  • Keeping ALL of your installed software updated

Never clicking on links in emails unless you are absolutely sure you know the origins of the message


Our recommendation is to avoid any kind of free anti viruses. They simply do not offer the same quality of protection as paid products. When you pay for your anti-virus product, you get far better protection than what any of the free solutions offer. 

It’s not easy to run down to the store and pick up the best computer that fulfills all your requirements. Contact Pixcel Creator to schedule a free consultation and we will help you decide what computer best fits your needs.

Absolutely. We will build you a brand new system using only the highest quality handpicked parts and components, then hand assemble and set it up especially for your use.

Yes. We do repair cell phones and other portable devices.

Pixcel Creator specializes in the repair of Microsoft Windows based PC’s only. There are no plans to include Macintosh services anytime in the future.

WEB DEVELOPMENT

There’s not one single answer to this question. The costing of the website depends on the design, type and the required components of the particular project. We design the website according to the requirement of the customer. As the requirement varies from customer to customer, so there is no general cost of a website.

Generally we take 4-5 weeks to make your website live. But it also depends on how much input you can provide during the initial stages, your availability with feedback, how soon the content is ready.

Yes. Word Press is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. 

Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.

Yes! We love it when our clients take control of their website and learn to manage it on their own. 

Yes we will maintain your site and you have to pay the site maintenance charge monthly.

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

You need to a certain percentage as advance and the rest of it you will pay once your site goes live.

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.

It’s very good if you can provide with the content or else our content writer will contact with you for the details and will write the content accordingly.

Hosting is super important! When it comes to hosting, you get what you pay for. We’ve developed a list of our absolute favorite hosts to help you find the right host at the right price.

A custom website can be a big investment and not all small businesses have the budget for you. We offer a budget package which will help get you online with a nice looking website fast.

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. 

SOCIAL MEDIA MARKETING

If you want to get in front of people, social media is the way to do it. Whether you’re interested in brand awareness, sponsored content, or a combination of both, we can help!

We like to get to know each client on an individual basis. Because every brand is unique, deciding which platform(s) to spend time on relies on factors like where your audience is what products and/or services your business provides and the goals you wish to achieve.

On most platforms, it’s best to post at least twice a week, but some social media outlets are an exception. Another great way to stay top-of-mind is utilizing Snapchat, Facebook and Instagram Stories. Stories only last 24 hours, so you have the opportunity to create a sense of urgency and exclusivity with your content without being too excessive.

Like most other things on social media, it depends on the platform you’re using. Let’s break it down:

Can Delete Comments:
– Instagram
– Pinterest
– YouTube
– LinkedIn

Cannot Delete Comments:
– Facebook
– Twitter

It’s difficult to put an exact number on what your social media marketing budget should be. Obviously, more spend will usually get you more results, but a little can go a long way. We recommend starting with a lower budget and testing ads to see what works best for your brand.

E COMMERCE

It depends on your requirement and budget, WordPress + woocommerce if you are not expecting huge traffic / Concurrency and features. Each ecommerce platform such as Woocommerce, Prestashop and Magento have different design, cost and functions related aspects.

Before choosing an ecommerce platform you should to take a look at your own opportunities, budget and needs because all ecommerce platforms have some pros and cons.

Such as getting Domain Name, Designing Logo, Designing Website, Getting payment Gateway, number of extensions required for running the portal, promoting the website, making it visible in various search engines, backend work for uploading products, dealing with Orders, Shipments.

Maintenance, Enhancements, Digital Marketing, Infrastructure Management.

Pixcel Creator Group is a solo proprietorship company, GST (In process) Payment (In Process)

Your Choice Premade Theme will be Cheaper all depends on your choice and budget.

Yes, some extensions are free other are paid, whether you need any paid extension is based on your requirement. For basic e-commerce store you do not require any extension.

It will be low for WordPress + woo commerce as it can be hosted on shared server approx. Rs. 1500 Per year hosting (minimum hosting tariff), High for Magento as it requires a high performance VPS server.

Product Details in appropriate CSV format / Photographs, An Agreement. If you are planning a Marketplace you need to purchase a Paid extension and Integration and customization fee extra.

You can check the format of standard Marketplace companies or Hire a Law firm to help you with.

One time Design and Development is fixed cost. Variable cost is Hosting + digital Marketing + Maintenance.

There are some reasons that‘s why your customers should buy from your portal:

Excellent Customer / User Experience

Reliability (Quality & Genuine Products)

Products Range – Wide & Exclusive Range, Niche Products

Customer Service

Competitive Price

Collaborate with vendors and suppliers and make strong relationship with them. Classify multiple suppliers and pay bills on time and improve supply chain.

B2B and B2C both are appropriate for ecommerce business. It all depend on your purpose if you want to sell your products to other business then B2B is good option for you and if you want to sell your product direct to your customer then B2C ecommerce portal is better option for you.

You can find the standard formats from the web and you can modify it according to your preference. You can arrange it yourself or we will provide you with the general term and conditions.

Due to the online marketing revolution, ecommerce has to reached far beyond limits, so from anywhere he/she can shop from ecommerce store through mobile app.

There are some reasons that‘s why you require Mobile App for your portal:

Captive Customer – if you have to keep you customer engaged

Routine / Regular Offers and Notifications

Frequency of Purchase – If product is frequently purchased

To fulfill Specific Business need or logic. Customer to be provided Regular Data in the form of  Facts and Analysis.

You have to apply for GST and file the GST return.

You have to first acknowledge the order by raising an invoice and then create the shipment for giving the completion status to the order.

Vendors will be notified once order is placed and after that they have to get the product packed for the pick with the packaging material provided by the admin. Afterwards logistics representative will go and collect the docket for the shipment against the order ID.

Yes if you currently start with WordPress you probably have to upgrade to Magento when you experience concurrency of approx. 3000 to 4000 users.

You have to fulfill all the current orders in hand, Stop taking new orders, intimate you vendors and customers and ask your CA firm for close down of the company.

We can provide you with valuable consultancy, Support, Digital Marketing and Hosting.

SEARCH ENGINE MARKETING

Search engine marketing is an umbrella term referring to all activities utilized to generate visibility in search engine results in order to increase revenue. 

Search engine marketing is an excellent avenue for brand building and is a cost-effective means of generating leads and online sales. If your company doesn’t currently have a search engine marketing strategy, you’re behind the curve. 

Unless your company is headquartered in a cave and your customers are other cavemen, it’s very likely that your company will benefit from some aspect of search engine marketing, whether search engine optimization (SEO) or pay-per-click (PPC) advertising.

Pixcel Creator has focused exclusively on providing search engine marketing services to clients for over 12 years. Pixcel Creator generates a measurable return-on-investment (ROI) for clients by developing world-class digital strategies rooted in a unique background that combines integrated marketing, business consulting, and problem-solving. 

CCTV INSTALATION

CCTV (Closed Circuit Television) is the monitoring and recording of people, processes or property through the use of a camera and other related electronic security systems.

Cut down on losses due to theft
Increase employee productivity
Increase customer and employee safety
Provide 24/7 access to your system
Reduce the need for manual security (security guards)

CCTV cameras are available in monochrome (black and white) or colour. The different types of cameras are Board CCTV cameras, Bullet CCTV cameras, Fixed Dome cameras or Vandal Proof cameras, Fixed CCTV cameras (also known as Static cameras), Zoom cameras, PTZ (Pan, Tilt, Zoom) cameras, High Speed Dome cameras and IP (Internet Protocol) Network Cameras.

A DVR (Digital Video Recorder) processes video images as digital method therefore enables recording for a long time without replacement of videotapes and provides the clear images in high resolution without degradation of image qualities even though the video footage played several times.

IP CCTV (Internet Protocol Closed Circuit Television), is a security surveillance system of IP Cameras and video servers which connects seamlessly with the Internet and Internet related digital services, including Wi-Fi, Wi-Max, 3G or GPRS Access connection.

IP-CCTV do not transmit their images and sounds as analogue signals but as data. They also offer remote configuration of their settings, and on some models even the image sensor of the camera can be configured as required.

IP security cameras can be moved with minimum time & effort, and cabling does not need to be replaced.
IP security cameras can be installed at any location, no matter the distance.

Any amount of recordings per camera can take place at the same time, at multiple locations for redundancy or off-site storage.
Bandwidth could be controlled differently for each camera.

Placement of the cameras for your DVR System is Very important, as it helps to determine what type of video recording you will be able to capture. A well-positioned camera will not only deter theft, as it will be visible to the public and help keep honest people honest.

Whether or not you need a Static IP Address internet connection, will depend on the type of DVR System that you will be using

Yes all of our systems have the option for viewing your cameras over the internet.

All of our cameras, with the exception of several covert use cameras are wired style.  Wireless cameras have several flaws which make them a poor choice for any security camera installation: Wireless cameras are not secure, Wireless cameras still require power, Wireless cameras operate on crowded frequency bands, Wireless transmission can be affected by many different electronic devices.

"Social Media Marketing is about creating content that brings your audience together as a community and inspiring authentic conversations while increasing your brand's awareness"

Aarya Dutta
Web Marketing Manager,Pixcel Creator